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Terms and Conditions.

Application of Terms

Forge Conducting Limited terms and conditions apply to all enrolments for our online courses.
Please note that enrolling in one of our online courses creates a contract with Forge Conducting Limited, company number 16556621, registered in England and Wales. The law of the United Kingdom will have jurisdiction over all contractual matters relating to our online courses.

The Start of the Contract

In these terms and conditions, Forge Conducting Limited will be referred to as “Forge”.

Upon email receipt of the Student’s confirmation of enrolment, a legally binding enrolment contract is enacted between the Student and Forge. The Student will be deemed to have received the Confirmation of Enrolment on the date on which the email attaching it is sent, if sent on a working day before 5pm. If sent after 5pm or on a non-working day, it will be deemed received the next working day.

It is the Student’s responsibility to ensure they have access to high-speed internet for the duration of the course.

Course Requirements

All Students are required to have access to Zoom, and a computer that supports this programme for the entire course duration, including outside of class hours.

Course Fees

All deposits must be paid via our website, which uses Stripe to process payments. Payment thereafter may be made in full or, if a payment plan has been discussed, in instalments by bank transfer or via the monthly link emailed to you each month. Upon enrolment, Forge’s Finance Team can clarify any payment queries.

Course fees must be paid according to the selected payment plan.

Payment Plan Liability
By choosing to pay by instalments, you agree to pay the full course fee as set out in your payment plan. The payment plan is provided solely for your convenience and does not reduce or cancel your total financial obligation.

If you withdraw from the course at any time, any outstanding instalments remain payable. Forge Conducting Limited reserves the right to collect any unpaid instalments by the same payment method used to set up the plan.

Any additional bank charges resulting from the Student’s payment method are the Student’s responsibility.

Additional Costs

Students are responsible for covering any additional costs for required equipment or resources. 

Refund Policy

Cooling-Off Period

If you enrol on a Forge course, you have the right to cancel your enrolment within 14 days of payment (“cooling-off period”) and receive a full refund of all fees paid.

Definition of Enrolment
Enrolment is confirmed once either (a) full course fees have been paid, or (b) a payment plan has been formally set up and the first instalment successfully received. At this point, a legally binding contract between you and Forge Conducting Limited is established.

How to cancel
To exercise your right to cancel, please contact us in writing at [email protected]. Refunds will be processed within 14 days of receiving your cancellation request.

Refunds to International payments
Refunds to international payments are subject to administrative fees, and exchange rate fluctuations will be borne by the student.

Force Majeure

Forge Conducting Limited will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any event or circumstance beyond Forge’s reasonable control. This includes, but is not limited to: natural disasters, epidemics or pandemics, acts of government or regulatory authority, labour disputes, strikes, power or internet outages, technical failures, fire, flood, war, or civil unrest.

In the event of a force majeure, Forge will make all reasonable efforts to continue to deliver the course (including through alternative means where possible). Where delivery is not possible, Forge may suspend or cancel affected sessions without liability for any losses or damages beyond a refund of any fees paid for sessions not delivered.

Withdrawal Policy

Students must arrange a Zoom meeting with the Directors of Forge (Greg Beardsell & Tori Longdon) before submitting a written withdrawal request.

Withdrawals must be submitted in writing to the Directors. You are not officially withdrawn until Forge acknowledges your request in writing.

Cancellation by Forge

Forge reserves the right to cancel courses at any time before the start date. In such cases, a full refund of fees will be issued.

Forge is not liable for any additional losses, damages, or compensation resulting from cancellation.

Refunds of international payments may incur administrative fees and are subject to exchange rate fluctuations. Forge accepts no liability for such variances.

Forge reserves the right to refuse or cancel an enrolment and terminate the enrolment agreement if:

a) Fees are not paid on time.
b) The student’s English is not sufficient to engage with the course content.
c) Attendance falls below 75% in any month without prior approval.
d) The student’s internet connection, digital setup, or computer literacy is inadequate.
e) The student commits serious or repeated breaches of Forge’s Terms & Conditions or Student Code of Conduct. The Student Code of Conduct can be viewed here.

In all such cases, full course fees remain payable.

Attendance & Punctuality Policy

Students must attend at least 75% of classes to receive a participation certificate and Mentor reference. 

  • 30-week course: Max 8 missed days

Valid sick days supported by a doctor’s certificate do not affect attendance. Extended illness must be discussed with Forge’s Directors.

Punctuality:

  • Arrivals later than 30 minutes count as a full missed class.

Students must proactively communicate any attendance issues. Those at risk of failing due to poor attendance will receive formal written warnings.

General

Students must notify Forge (via [email protected]) of any changes to personal information, including contact details and address.

License Agreement

Any work created by students while studying at Forge may be reproduced by Forge for global promotional use - including recordings of rehearsal reviews, seminars, or other course-related materials.

Forge also records certain course activities, including Zoom meetings, seminars, and rehearsal reviews. These recordings may capture students’ images, voices, and contributions. By enrolling, and with explicit consent obtained at enrolment, you grant Forge a non-exclusive, worldwide, royalty-free licence to use excerpts from these recordings for the following purposes:

  • Educational use: sharing within your course cohort, or making recordings available to Forge members through subscription or other paywalled services.

  • Promotional use: including social media, newsletters, and Forge’s website.

Recordings will only be used in contexts that reflect Forge’s mission to support conductor training and professional development. Forge will never sell recordings to unrelated third parties.

You may withdraw your consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of use made prior to your withdrawal.

Data Protection

Forge Conducting Limited is registered with the U.K. Information Commissioner’s Office and complies fully with the General Data Protection Regulation (GDPR).

Copyright

All content - documents, publications, processes, etc. - provided by or described on this site is the property of Forge Conducting Limited (unless otherwise stated) and is protected by U.K. and international copyright laws.

Users may not copy, store, distribute, modify, or otherwise exploit any part of the Site or its content without Forge’s prior written permission.

Users may print or save one copy of any page or document for personal use only.

Complaints Procedure

If you ever have a concern about your experience at Forge, we want to hear from you so we can put things right.

  • In the first instance, please raise the issue with your Principal Mentor or email the Forge team at [email protected].

  • If it can’t be resolved quickly, you’re welcome to submit a formal complaint in writing to the Directors.

  • We’ll always acknowledge your message within 48 hours and aim to provide a full response within 14 working days.

  • You’ll be supported throughout the process and kept updated on progress.

All complaints are handled sensitively and confidentially. Our aim is to resolve matters quickly and fairly, while making sure you feel heard and supported.

This procedure does not affect your statutory rights.